Privacy Policy
At Hob And Stove Care, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect information when you visit our website or use our gas appliance repair and service facilities.
Information We Collect
When you contact or book a service with us, we may collect information such as your name, phone number, email address, service address, appliance details, and information about the repair or service you require.
How We Use Your Information
We may use the information collected to:
- Respond to your service enquiries and requests.
- Schedule and provide doorstep repair services.
- Contact you regarding appointments and service updates.
- Provide quotations and service-related information.
- Improve our services and customer experience.
- Send relevant promotional or service information where permitted.
Information Protection
We take reasonable measures to protect your personal information against unauthorized access, misuse, alteration, or disclosure. However, no online transmission or electronic storage system can be guaranteed to be completely secure.
Sharing of Information
Hob And Stove Care does not sell or rent your personal information to third parties. Information may be shared with technicians, service personnel, or trusted service providers only when necessary to fulfil your service request or operate our business.
Cookies
Our website may use cookies or similar technologies to improve website functionality, understand visitor behaviour, and enhance your browsing experience. You can manage cookie preferences through your browser settings.
Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those external websites.
Data Retention
We retain personal information only for as long as reasonably necessary to provide services, maintain business records, comply with legal requirements, or resolve disputes.
Your Privacy Rights
You may contact us to request information about the personal data we hold about you or to request correction or deletion where applicable and legally permitted.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, business practices, or applicable requirements. Any updated version will be published on this page.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact Hob And Stove Care.