Terms and Conditions
Welcome to Hob and Stove Care. By accessing our website or booking our gas appliance repair and service, you agree to the following Terms and Conditions. Please read them carefully before using our services.
1. Our Services
Hob And Stove Care provides gas stove, gas hob, gas cooktop, gas cooking range, gas geyser repair and service, copper gas pipeline installation, maintenance, and related appliance services across Mumbai, Navi Mumbai, and Thane.
2. Service Booking
Customers are required to provide accurate information, including their name, contact number, service location, appliance type, brand, model, and details of the problem. Incorrect information may affect service availability or diagnosis.
3. Inspection & Diagnosis
Our technician will inspect the appliance to identify the cause of the problem. The actual repair required may vary depending on the appliance condition and the nature of the fault.
4. Service Charges
Service charges may depend on the appliance, repair requirements, location, labour involved, and replacement parts. Any applicable visit or inspection fee will be communicated to the customer.
5. Spare Parts
If replacement parts are required, the availability, brand, compatibility, and cost of parts may vary. Replacement parts will be installed only when suitable for the appliance and agreed upon by the customer.
6. Customer Responsibilities
Customers must provide safe and reasonable access to the appliance for inspection and servicing. Customers should disclose any known gas leakage, previous repairs, modifications, or other relevant appliance issues before service begins.
7. Gas Safety
Gas appliances and pipelines require professional handling. Customers should not attempt unauthorized repairs, modifications, or alterations to gas connections. In case of suspected gas leakage, customers should take appropriate immediate safety precautions and seek professional assistance.
8. Service Warranty
Where a service warranty is offered, it applies only to the specific repair or service performed and under the conditions communicated at the time of service. Warranty coverage may not apply to unrelated faults, physical damage, misuse, unauthorized repairs, or newly developed problems.
9. Cancellation & Rescheduling
Customers may contact us to cancel or reschedule a service appointment. Availability for a new appointment will depend on technician schedules and service-area coverage.
10. Third-Party Brands
References to appliance brands are made for service identification purposes. Unless specifically stated, Hob And Stove Care is not affiliated with or endorsed by the respective appliance manufacturers.
11. Website Information
We make reasonable efforts to maintain accurate information on our website. However, service prices, availability, offers, content, and timelines may change without prior notice.
12. Limitation of Liability
Hob And Stove Care shall not be responsible for damage resulting from misuse, unauthorized modifications, pre-existing appliance conditions, customer negligence, or repairs performed by unauthorized persons.
13. Changes to Terms
We reserve the right to update or modify these Terms and Conditions when necessary. Updated terms will be published on our website.